In present consumer driven society, satisfaction level of the customers keeps on changing with the modifications in customer service methods. Gone are the days when just an executive on a phone was enough to make a customer happy and loyal. Customer service outsourcing companies are incorporating various strategies in their processes to take the customer […]
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Obtain outsource customer service from Vcallglobal and to improve the organization growth. Increase the list of satisfying customer from outsource customer service.
Information technology: Designing strategy for businesses
Advances in technology, penetration of smart phones and access to the internet are playing a remarkable role in empowering scalable access to information across the world. Our globe has been progressing rapidly over the past few decades due to the earnest beginning of Google search, Facebook, Twitter, You Tube, LinkedIn, Google Drive/Docs, PowerPoint and similar […]
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How can Interactive Voice Response enhance the growth of your business?
Organizations are increasingly aligned towards the system of voice response as it helps to reduce the sales cost, inquiry and support calls. Interactive Voice Response (IVR) is a technology that enables automatic interactions with the callers. The system allows the users to recover their information such as the flight schedules, movie show times; product details, […]
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Customer Support Services for Ecommerce Industry
Internet supplemented with a smart phone is incumbent to our daily life operations! From the time when we reach office to get the work rolling to the time when we get back home where we have to strategize our cooking options. We need it while we are partying or when we are on a vacation, we […]
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How to Make the Most of Help Desk Services?
Everyone within the organization has a thing or two to say in regards to the help desk support. They have their own opinions for the betterment of these services. Their opinions should be respected, but whether or not they should be implemented depends on the management policies. The external or internal opinion givers do not […]
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Outsource Customer Service Tips on Building Employee Loyalty
Every statistic suggests that the best processes are those which have a settled team of employees working for it. An agent cannot settle into a process all of a sudden. Every agent has to bite the sour pill and learn every day at work. The agents are also aided by the special training programs to […]
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Tips to Outsource Customer Service and Making it Work
Tips to Outsource Customer Service and Making it Work Outsourcing your customer service can be the best business decision you have ever taken. On the other hand it can also turn out to be the worst mistake. The difference lies in the choice of the outsourcing partner. If you are choosy about outsourcing partner and […]
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