FCR (First Call Resolution) is the measuring milestone for all the agents working within call center outsourcing set up. If a customer has to make repeated calls for the same issue then the loyalty will definitely dwindle. A lost customer is more than a mere number; it is a lost opportunity to turn a customer […]
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How To Maximize Call Resolution Rates with a Streamlined Approach?
Best Approach For Improving Call Resolution Rates Customer satisfaction is the end goal of customer service. Whether you manage the process in-house or have an outsourced call center take care of your customers’ needs, you want to delight the customers. This is where the outsourced services with their trained professionals are a much better option. […]
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