Call centers are the heartbeat of companies that keep them alive and kicking amidst the intense challenge of competition in new jersey. Nowadays, every single customer is important. While you can give special preference to high-valued customers, you cannot mistreat one because of his lack of value. Everyone who contacts you via a phone call […]
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Major aspects related to future of call center industry
Call center industry across the globe has seen a noticeable change with the launch of new startups and changing behavior of consumers. This has forced the call center service providers to implement numerous management strategies and technological solutions in order to streamline the services. The contemporary changes in call center working give us a brief […]
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Call center glossary: Terms you should know (Part 2)
We have discussed an array of important terms in the last part of this post. Here we present another set of terms along with their definitions which will enrich you with more knowledge of call center industry. Quality of experience – It is the objective and subjective measure of overall experience of the customers with […]
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Call center glossary: Important terms you need to know (Part 1)
Call center world with filled with countless jargons and technical terms which have confused various individuals from different sectors. Whether you wish to discuss call center operations with vendors like a ‘pro’ or just want to have insights about call center industry, first thing you have to do is clear your basics through terminology.
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Importance of call center services in real estate
As per franchise support company ‘Franchise Help,’ there were around 165000 firms working in the management field and residential brokerage in 2014. Various reports also suggest that this industry generates billion dollars of revenue each year. This ever growing industry needs support of external elements to remain in growth state forever. Call center services in […]
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9 Tips for retailers to score more this holiday season
As Black Friday comes closer, the small and big retailers are gearing up to extract the maximum profit from this day. The total revenue on Black Friday in the U.S. from online sales was around 1.5 billion U.S dollars in 2014, as per the online statistics portal Statista. These statistics inspire both online and offline […]
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Would Special Incentives to Employees Usher New Era in Philippines?
More Money for More Commitment It seems that the Philippines government is taking rapid strides in realizing the prediction made by Goldman Sachs. This global investment banking firm has estimated that Philippines will be 14th largest economy in the world, come the year 2050. In fact the country has come a long way forward from […]
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