“Social media is the ultimate equalizer. It gives a voice and a platform to anyone willing to engage.” – Amy Jo Martin (Social Media Marketing expert). It is a well-known business statistic: it costs five to ten percent more to acquire new customers than to retain an existing one. Though the statistics would vary slightly […]
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Back Office Support Theories: Sacred Laws of Data Mining
For centuries now business owners have tried every trick in the book to predict what their customers want. They have used many techniques and technologies to get into the minds of their customers. Not that they have settled yet, but data analytics and data mining are two ways which can help the business owners predict […]
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Tips to Improve Revenue, Reach and Customer Satisfaction in 2015
The holy grail of customer support services is – to reach out to a maximum number of customers in need of help, to satisfy them with the solutions or services and to generate sales in the process. It is believed that earning a new customer is 5-10% more costly than getting repeat sales or referral […]
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IVR Development Services Tips: What Clients are looking for in IVR?
IVR has become the new frontier which all the business forces want to conquer. IVR has been a part of contact center practices for over a decade now. It has been successful in boosting revenue, bringing cost effectiveness and enhancing customer retention. If you want to win the battle of IVRs then customer centricity is […]
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Reduce the Company Growth Pains with Telecom Billing OSS System
Revenue models have gone from simple to complex. Service providing eco system used to be much simpler than it is presently. It was based on the one-to-many model. A service provider offered services to the customers and billed them as par the mobile, data or cable usage, or a combination of all three. But this […]
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Get More Leads and Sales with Telemarketing Services
It is a million dollar question: how much lead is just enough for a business owner? Every business owner would opine there is no limit to “enough leads”. But the sales and marketing guys are spending a lot of time behind earning each lead. For them landing a lead is like waging a war and […]
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How Data Analytics Service can Stop Frauds in Insurance Industry?
The extent of insurance frauds in the US is startling and it happens through various sources. The cycle of insurance frauds starts right when an insurance policy is booked. The extent of insurance frauds can be judged by the statistics: 10 percent of all insurance premiums are usurped by the amount of insurance frauds. This […]
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Outsource Customer Service Tips on Building Employee Loyalty
Every statistic suggests that the best processes are those which have a settled team of employees working for it. An agent cannot settle into a process all of a sudden. Every agent has to bite the sour pill and learn every day at work. The agents are also aided by the special training programs to […]
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Tips to Outsource Customer Service and Making it Work
Tips to Outsource Customer Service and Making it Work Outsourcing your customer service can be the best business decision you have ever taken. On the other hand it can also turn out to be the worst mistake. The difference lies in the choice of the outsourcing partner. If you are choosy about outsourcing partner and […]
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What are the Biggest Myths of Social Media Customer Service?
Customer service has spread its wings and its purview is far and wide. Modern customers want their brand to be ready to help across the channels they use. Keeping the modern customer happy can be a daunting task if you are not equipped with the right workforce and technologies. Voice support was the sole area […]
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