The evolution of smartphones and modifications in data usage by customers has given multiple challenges for telecom operators. One such challenge is the management of the billing process to ensure that neither customers nor the company’s business suffers due to the outdated billing systems. Sophisticated billing software with the ability to scale up the operations […]
Continue readingCategory Archives: telecom industry
How To Boost Agent Retention With Workforce Management Software?
Agents are the forte of a call center. The quality of call center services rests on the shoulders of the agents. But there are many call centers which have become revolving doors for the agents. The agents walk in and walk out of the organizations every day. Often the agents decide to leave a call […]
Continue reading
Why Inefficient Billing Sends Warning Signals To Telecom Companies?
Smartphone age forces telecom enterprises to be smarter Technology is part and parcel of an individual’s life in today’s scenario. The growth and expansion of Smartphone market best exhibit our dependence on technology. We get up in the morning only to switch on our Smartphones and check the updates on our social networking profiles. No […]
Continue reading