The boom of the social media popularity has changed the dynamics of various industries. Several firms are trying to utilize its potential by implementing creative ideas related to marketing. Using social media as a medium of customer support is also gaining momentum due to multiple benefits connected to it. Even small and mid-sized companies along […]
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What are the Biggest Myths of Social Media Customer Service?
Customer service has spread its wings and its purview is far and wide. Modern customers want their brand to be ready to help across the channels they use. Keeping the modern customer happy can be a daunting task if you are not equipped with the right workforce and technologies. Voice support was the sole area […]
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