Interactive Voice Response (IVR) has come a long way in its evolution. In the beginning, it was just a means to an end. As there are multiple departments dedicated to different functions, the job of erstwhile IVR systems was to convey basic information to customers and guide them to the correct department. Turn to 2021 […]
Continue readingCategory Archives: IVR development services
We offer IVR development services to improving the business growth. Obtain the best solution for IVR development service & benefits for your company.
How IVR transforms the quality of customer experience?
Customer experience is essential in current competitive climate as customers will shift to another brand if their experience related to customer support is poor. In fact, Harris Interactive reported that 89 percent of customers went to another firm after receiving bad customer experience. Therefore, companies must focus on streamlining IVR to give best time to […]
Continue reading
Latest technology trends in outsourcing call centers
Phenomenon like focus on customer experience and self-service portals have given rise to multiple technological trends in contact centers. Customer loyalty lies at the heart of these trends due to which they guarantee long term survival of brands that implement them. Following are some essential technological trends, which are becoming popular in call center outsourcing Analytics […]
Continue reading
11 essential benefits of IVR system
The research firm Gartner predicted that by 2020, customers will be able to handle around 85 percent of the relationship with the company without communicating with a human agent. Interactive voice response (IVR) technology is one such major component related to non-human interactions of companies and customers.
Continue reading
Call center glossary: Important terms you need to know (Part 1)
Call center world with filled with countless jargons and technical terms which have confused various individuals from different sectors. Whether you wish to discuss call center operations with vendors like a ‘pro’ or just want to have insights about call center industry, first thing you have to do is clear your basics through terminology.
Continue reading
Eight points to consider while choosing an IVR system
As per market research company Forrester, the interaction of customer with IVR costs only six cents which is quite low as compared to interaction with live-agents which is in the range of $ 6-12 dollars. This fact reflects how companies can derive benefits through the implementation of a sophisticated IVR system. Major industries using this […]
Continue reading
How can Interactive Voice Response enhance the growth of your business?
Organizations are increasingly aligned towards the system of voice response as it helps to reduce the sales cost, inquiry and support calls. Interactive Voice Response (IVR) is a technology that enables automatic interactions with the callers. The system allows the users to recover their information such as the flight schedules, movie show times; product details, […]
Continue reading
IVR Development Services Tips: What Clients are looking for in IVR?
IVR has become the new frontier which all the business forces want to conquer. IVR has been a part of contact center practices for over a decade now. It has been successful in boosting revenue, bringing cost effectiveness and enhancing customer retention. If you want to win the battle of IVRs then customer centricity is […]
Continue reading
How IVR Singlehandedly Accomplishes A Variety Of Tasks
When you do not anticipate the call from a customer………. Although the customer center outsourcing industry is more than a decade old, many individuals fail to understand the purpose or business objective of this industry that is actually the lifeline of thousands of people across the world. With more and more businesses moving online, the […]
Continue reading