By outsourcing the customer support process to a third party you are entrusting the well being of your customers in a different company. There are many outbound and inbound call center outsourcing services which can perform the job admirably. But at the end of the day it is your business and you have to know […]
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Essentials of Great Customer Interaction
Customer’s interactions with a call center agent are situations that both the parties do not like. The customer is forced to contact the agent for a problem that should not have exited, while the agent has to take a call from an angry, hostile and frustrated customer. The customer has to expect quick problem resolution […]
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How to Handle Second Calls and Improve FCR Rates?
FCR (First Call Resolution) is the measuring milestone for all the agents working within call center outsourcing set up. If a customer has to make repeated calls for the same issue then the loyalty will definitely dwindle. A lost customer is more than a mere number; it is a lost opportunity to turn a customer […]
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How Call Center Services Can Help Retail Businesses?
There is a fierce competition in the present retail industry, where competitors are eating into one another’s share. Wafer thin profit margins can often turn the table for your retail organization. The retailers have to work harder than ever before to earn their penny. In such a circumstance the existing customers are crucial factors in […]
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How Tone And Language Can Affect Customer Care Services?
When a customer contacts a customer care professional he/she demands a lot of things. They want a professional on the other end to be understanding and give instant solutions to their problems (however complex they may be). But the part that is most important is to communicate effectively with the client. Many times wrong tone […]
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