Just like technology, customer service is evolving at a fast pace. Companies are leaving no stones unturned when it comes to delighting their customers and hence, are devising new ways to address customer issues. Chat support and email support have emerged as two important modes of delivering support services to customers across the globe. Apart […]
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9 live chat tips to improve performance of customer support
Sixty three percent of online customers told that they are more likely to come back to a website which provides live chat support, as per marketing research firm Forrester. You may wonder what makes the live chat support so important. These major benefits will answer this question effectively:
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