Call center outsourcing in USA offers complete control over call center metrics. Keeping every call center KPI in mind, the work is performed exactly as per unique requirements of businesses. It is easy to keep track of the entire process by going through the reports that highlight each and every important call center metrics. CSAT, […]
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9 benefits of outsourcing the order taking process
Process of taking orders on phone is quite crucial to several firms. It is first time during which a potential customer comes in contact with the brand. Therefore, it becomes imperative for firms to make the process streamlined to ensure maximum satisfaction of their potential customers. Outsourcing the process to a call center is also […]
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7 ways outsourced call center can support the busy customer
Companies usually ignore the importance of busy customers. If not handled properly, company definitely tends to lose them. Therefore, it becomes essential for every company to streamline their call center department through implementation of various essential techniques. Some of the ways through which call center outsourcing firms can help the busy customers include: Optimizing the […]
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Call center glossary: Terms you should know (Part 2)
We have discussed an array of important terms in the last part of this post. Here we present another set of terms along with their definitions which will enrich you with more knowledge of call center industry. Quality of experience – It is the objective and subjective measure of overall experience of the customers with […]
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Work From Home: The new normal in call center outsourcing industry
Do you what is the similarity between call center industry and living organisms? Both continue to evolve for survival in their respective ecosystems as per the changes in the environment. The last few years saw incorporation of various new techniques which were necessary for the growth call center industries. Work from home culture is one […]
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Industry-wise importance of outsourced call center services
A good customer service has always acted as fuel for driving every form of business which operates in a formal manner. This is because the customer support process in a contact center is the basic medium that connects the customer to the business. Outsourcing of this department has always remained a hot topic in the […]
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Call center outsourcing: A blessing for retail industry
The online statistics portal Statista mentioned that annual sales of retail industry in the U.S. were 3.19 trillion U.S. dollars in 2014 which was 0.11 trillion dollars higher than 2013. And this growing industry requires the support of call center outsourcing vendors to make sure that the business runs smoothly.
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Tips to Improve Revenue, Reach and Customer Satisfaction in 2015
The holy grail of customer support services is – to reach out to a maximum number of customers in need of help, to satisfy them with the solutions or services and to generate sales in the process. It is believed that earning a new customer is 5-10% more costly than getting repeat sales or referral […]
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