Telecom billing and oss solutions: Never let down a customer Trust

Telecom is one of those few areas where the expectations of customers are sky-high both in terms of quality as well as availability. While customers eagerly look forward to the latest applications, they also expect immense flexibility in terms of billing and customer service. As a provider of communication services. one needs to innovate not only in terms of technology but also in customer support. This is the reason a subscriber expects his service provider to be accurate and exact especially when it comes to billing. Likewise, a telecom company must pay attention to critical aspects like billing that have a straight impact on revenue. Even a trivial error is capable of exercising its influence on the balance sheet in the form of bad debt, fraud or revenue leak. These factors raise the demand for efficient telecom billing and oss solutions which are capable of revolutionizing the business.

We offer compact telecom billing and oss solutions that condense the vastness of telecom services and allow you to scale operations across the boundaries of service segments and nations.

Vcall Global understands that the sky’s the limit to the potential of a telecom enterprise. This means that the customer base of a company is not confined to a specific nation or business segment. You may be offering services that are the same as the ones offered by your counterparts, but the requirements of your business differ. We endeavour to provide a comprehensive OSS and billing service range that supports your requirements seamlessly. The capabilities of the telecom billing OSS system are not restricted to making calculations, but incorporate all the aspects of a billing cycle.

Our Telecom Billing And OSS Solutions Excellence Comes Out In The Form Of

• Efficient service platform that supports varied billing requirements for services such as voice, data, and content on fixed, mobile, cable and IP networks.
• Real-time integration of billing solutions to your organizational needs.
• Consistent monitoring of billing cycles.
• Track record of billing history for future reference.
• Effective revenue assessment.
• Customized support for your unique business model.
• User-friendly service portal with immediate access to billing information.

We are aware that relocating billing systems might be challenging. However, the procedure doesn’t have to be unpleasant or bothersome.

Since we’ve completed over 100 billing migrations in the past couple of years, we’ve seen it all before. Resellers frequently confront similar difficulties. We created this blog to dismantle the frequently claimed obstacles to switching telecom billing systems and customer retention outsourcing. 

The Main Challenges To Changing Billing And OSS Solutions

1. Transferring data

Due to the procedure’s complexity or concern about possible data loss, you could be reluctant to relocate your telecom billing systems. Working with a reliable service, however, helps streamline this procedure and guarantees that your data is sent securely and safely.

At CareTel, we devote a lot of effort to granular reconciliation and making use of sophisticated data transfer technologies. We don’t only lift and shift, either! Instead, we remove any outdated inaccuracies or duplicate charges from your data and clean it up. We make sure you are invoicing everything just right by performing a complete reconciliation back to every one of your carrier files.

2. Effect on my clients

At the core of any telecom company are its billing systems. Changes to this system might affect how services are delivered and how customers are treated. By working with a reliable vendor for customer retention outsourcing who has a track record of executing successful billing conversions, you may reduce this risk, though.

In reality, switching to a cutting-edge, flexible telecom billing system could enhance your customers’ overall experience. Many clients are looking forward to changing because of our many USPs, which include detailed reporting, self-service functionality, and unbilled information.

Furthermore, we assist our partners with the relocation process at every stage. Even the letters that introduce their new client site and emphasize its main advantages are written with our assistance. Additionally, we thoroughly examine each invoice to ensure clients never get inaccurate bills after the conversion.

3. Exploring a new system

We are aware that a new platform must be swiftly mastered to ensure invoice accuracy, margin maximization, and the optimum end-user experience. An important factor in this is training.

During the migration process at CareTel, all partners have access to our training portal. This allows users to try out functionality and practice their routine processes while utilizing fake data to create new workflows. Partners receive ongoing access to our specific platform after it is launched. This serves two purposes: it functions as a stand-alone “how-to” platform and also enables users to look for instructional content on topics of interest.

Because of the help provided, new partners can adopt new systems without experiencing the typical “lull” in production. Decision makers may easily access reports and instructional pieces to optimize profits, and employees have access to the learning tools they require!

4. Migration costs

The perception of the expense of migration is one of the often-mentioned obstacles to changing telecom billing systems. However, the advantages of a contemporary billing system could exceed these expenses. You may simplify processes, lower manual mistakes, and boost accuracy with a contemporary billing system, which will generate revenue and save money.

You might potentially lower your monthly expenditures by conducting a cost comparison of billing companies. CareTel provided an all-inclusive service without any additional fees, charges for early termination, or other surprises. 

5. Integration with in-house programmes (CRM/Accounting)

To ensure smooth data transfer and do away with manual data entry, your new  billing and oss solutions must connect with other internal systems.

CRM, ERP, and accounting systems are just a few of the platforms and systems we link with. To achieve optimum automation, all API integration is thoroughly addressed as part of the onboarding process. As part of several parallel billing runs, all accounting report formats and DD report formats are examined. 

6. Having an agreement

You can be discouraged from switching billing providers if your current contract has a long remaining duration. However, you should take into account the enormous economic prospects that will be lost if you put off switching from a legacy system.

Furthermore, you could discover that operating two parallel systems lowers your monthly costs due to the recent significant price increases imposed by our rivals. We may also purchase you out of your current contract in specific circumstances so that you can profit. Therefore, it is worthwhile to get in touch with several billing services to consider your possibilities.

Summary

Moving telecom billing OSS system can be a difficult undertaking, but it is necessary to maintain competitiveness in the fast-changing telecoms business of today.

Your needs for telecom billing might alter over time. Your billing demands and requirements are likely to vary if your firm has expanded, evolved, or changed how it operates. A substandard billing solution that doesn’t satisfy your current demands might emerge from sticking with the same billing supplier without considering alternatives.

By working with a reliable billing provider, many of the issues raised by billing migrations may be resolved. You may overcome any migration difficulties and enjoy the advantages of a contemporary telecom billing system with the correct product, support, and direction. These include enhanced client experience, efficiency, and accuracy.

CareTel has perfected its migration procedure after completing hundreds of migrations to make sure that our partners enjoy a smooth and accurate transfer. 

FAQ

Q: What is telecom billing?

A: Telecom billing refers to the process of generating and managing invoices for telecom services provided to customers. It involves capturing usage data, applying pricing plans, calculating charges, and generating bills or invoices for customers.

Q: What are OSS solutions in the telecom industry?

A: OSS stands for Operations Support Systems. OSS solutions in the telecom industry are software applications and tools that help telecom service providers manage and optimize their network operations. They include functionalities such as network inventory management, service provisioning, fault management, performance monitoring, and billing support.

Q: Why are OSS solutions important in the telecom industry?

A: OSS solutions are important in the telecom industry because they help manage and maintain network infrastructure, automate service provisioning, optimize resource utilization, enhance customer experience, and reduce operational costs.

Q: What are some key features of telecom billing systems?

A: Some key features of telecom billing OSS system include rating and charging, invoicing and billing, mediation and data collection, customer management, revenue assurance, and integration and interoperability.

Q: What are some popular OSS solutions used in the telecom industry?

A: Popular OSS solutions used in the telecom industry include service activation and provisioning systems, network inventory management solutions, fault management tools, performance monitoring software, and billing and revenue management systems. Examples of such solutions include Oracle Communications ASAP, Amdocs CES, Ciena Blue Planet, and Nokia NetAct.